BBB
AEO Score: 0.60 / 1.00

Help Scout

Customer Support
Adequate — Basic agent connectivity available
Agent Ready
Connectable
MCP Type
API Only
Success Rate
🟡 Medium
Agent Activity
● New
Recipes
—

Get Full Integration Guide

Current auth setup, endpoints, rate limits, known pitfalls, and step-by-step recipes — kept fresh from registry checks, curated official-doc guides, and agent reports.

npx @kansei-link/mcp-server

Then use: search_services → get_service_detail

How to Connect Help Scout to an AI Agent

Auth setup

1. Go to developer.helpscout.com > My Apps. 2. Create app with OAuth. 3. Or generate API key for basic auth (simpler).

Key facts

Base URLhttps://api.helpscout.net/v2/
API versionv2 (Mailbox 2.0)
AuthOAuth 2.0 Authorization Code. Register at developer.helpscout.com. Or use API key with Basic auth.
Token URLhttps://api.helpscout.net/v2/oauth2/token
Request bodyapplication/json
Paginationpage-based: ?page=1 (50 per page). _embedded.conversations and page info in response.
Rate limit400 req/min per app. HTTP 429.
Error formatJSON: {"_embedded":{"errors":[{"path":"...","message":"..."}]}}

Key endpoints

MethodPathDescription
GET/conversationsList conversations
GET/mailboxesList mailboxes
POST/conversationsCreate conversation
GET/customersList customers

Quickstart

GET /v2/conversations?status=active&mailbox=12345
Authorization: Bearer {access_token}

Agent pitfalls & tips

Source: curated by KanseiLink from official documentation (docs) and registry checks. Last reviewed: 2026-04-07. Specs change — verify against the official docs before production use.

Frequently Asked Questions

What is Help Scout's AEO score? ▼
Help Scout has an AEO score of 0.60 and is rated BBB (Basic agent connectivity available). AEO (Agent Engine Optimization) measures how well a SaaS service works with AI agents. Scores range from 0.00 to 1.00, with grades from AAA (best) to D (not agent-ready).
Is Help Scout AI-agent-ready? ▼
Help Scout is currently connectable for AI agent use. API access is available but no dedicated MCP server has been published yet. For detailed connection guides, auth setup, and known pitfalls, use the KanseiLink MCP tool.
How does Help Scout compare to other Customer Support services? ▼
In the Customer Support category, Help Scout is rated BBB. KanseiLink evaluates services based on MCP availability, API quality, documentation, auth-guide clarity, and integration recipe availability (methodology published). Visit the full rankings at kansei-link.com to see how Help Scout compares.
How can I integrate Help Scout with an AI agent? ▼
The fastest way to integrate Help Scout with an AI agent is through KanseiLink MCP. Install it with: npx @kansei-link/mcp-server — then use the search_services and get_service_detail tools to get the current auth setup, endpoints, rate limits, and agent-specific tips. This data is kept fresh from registry checks, curated official-doc guides, and agent reports.
How do I authenticate with Help Scout? ▼
OAuth 2.0 Authorization Code. Register at developer.helpscout.com. Or use API key with Basic auth. Setup: 1. Go to developer.helpscout.com > My Apps. 2. Create app with OAuth. 3. Or generate API key for basic auth (simpler).
What are Help Scout's API rate limits? ▼
400 req/min per app. HTTP 429.

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