BBB
AEO Score: 0.60 / 1.00

Gorgias

Customer Support
Adequate — Basic agent connectivity available
Agent Ready
Connectable
MCP Type
API Only
Success Rate
🟡 Medium
Agent Activity
● New
Recipes
—

Get Full Integration Guide

Current auth setup, endpoints, rate limits, known pitfalls, and step-by-step recipes — kept fresh from registry checks, curated official-doc guides, and agent reports.

npx @kansei-link/mcp-server

Then use: search_services → get_service_detail

How to Connect Gorgias to an AI Agent

Auth setup

1. Go to Gorgias > Settings > REST API. 2. Create API key. 3. Use email:api_key as Basic auth.

Key facts

Base URLhttps://{subdomain}.gorgias.com/api/
API versionv1
AuthAPI key + email as Basic auth. Generate at Settings > REST API in Gorgias.
Request bodyapplication/json
Paginationcursor-based: cursor param. Response includes next_cursor.
Rate limit2 req/sec per API key.
Error formatJSON: {"message":"...","code":"..."}

Key endpoints

MethodPathDescription
GET/ticketsList tickets
POST/ticketsCreate ticket
GET/customersList customers
POST/tickets/{id}/messagesReply to ticket

Quickstart

GET /api/tickets?limit=25
Authorization: Basic {base64(email:api_key)}

Agent pitfalls & tips

Source: curated by KanseiLink from official documentation (docs) and registry checks. Last reviewed: 2026-04-07. Specs change — verify against the official docs before production use.

Frequently Asked Questions

What is Gorgias's AEO score? ▼
Gorgias has an AEO score of 0.60 and is rated BBB (Basic agent connectivity available). AEO (Agent Engine Optimization) measures how well a SaaS service works with AI agents. Scores range from 0.00 to 1.00, with grades from AAA (best) to D (not agent-ready).
Is Gorgias AI-agent-ready? ▼
Gorgias is currently connectable for AI agent use. API access is available but no dedicated MCP server has been published yet. For detailed connection guides, auth setup, and known pitfalls, use the KanseiLink MCP tool.
How does Gorgias compare to other Customer Support services? ▼
In the Customer Support category, Gorgias is rated BBB. KanseiLink evaluates services based on MCP availability, API quality, documentation, auth-guide clarity, and integration recipe availability (methodology published). Visit the full rankings at kansei-link.com to see how Gorgias compares.
How can I integrate Gorgias with an AI agent? ▼
The fastest way to integrate Gorgias with an AI agent is through KanseiLink MCP. Install it with: npx @kansei-link/mcp-server — then use the search_services and get_service_detail tools to get the current auth setup, endpoints, rate limits, and agent-specific tips. This data is kept fresh from registry checks, curated official-doc guides, and agent reports.
How do I authenticate with Gorgias? ▼
API key + email as Basic auth. Generate at Settings > REST API in Gorgias. Setup: 1. Go to Gorgias > Settings > REST API. 2. Create API key. 3. Use email:api_key as Basic auth.
What are Gorgias's API rate limits? ▼
2 req/sec per API key.

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